Returns
Returns & Refunds
At LUMILUX, we strive to ensure your complete satisfaction with our products. If you are not entirely satisfied, we’re here to help with a hassle-free return process.
How to Initiate a Return
If you wish to return a product, simply click on the Contact Us button below and let us know the issue with your item. Our team will promptly assist you in resolving the matter.
Return Policy
- Returns are accepted within 30 days of receipt of your order.
- To process a return, we kindly request evidence of the issue with the product (e.g., photos or a short video).
- Upon reviewing the evidence, we will provide a prepaid return label for your convenience.
Return Instructions
- Pack the product securely in its original packaging, ensuring all components and accessories are included.
- Affix the provided return label to the package.
- Drop off the package at the specified location or arrange for a pickup as per the courier's instructions.
Who Covers the Return Costs?
We cover all return shipping costs for products that meet our return policy criteria.
Return Address
Please send all returns to the following address:
AE-RTN-UK
Unit 5001, 1 Nestles Ave
Hayes, UB3 4UZ
For any further questions, feel free to reach out to our support team via the Contact Us button.